Frequently Asked Questions
Contact us for any product-related advice or sales support.
Is international delivery available?
We generally deliver to Southern Africa, but can arrange special international delivery worldwide.
We have an export number.
What is the delivery time for online orders WITHOUT branding?
Delivery will be within two weeks for garments bought on this website (in stock, off-the shelf items) without branding.
What is the delivery time for online orders WITH branding?
Delivery will be within three weeks for garments bought on this website (in stock, off-the shelf items) with embroidered or printed branding. Complex branding might add a few days.
What is the delivery time for custom orders WITH branding?
Manufacturing of custom designs, with embroidered or printed branding, will take 5-7 weeks, depending on the time of the year and the quantity ordered.
Note that all garments on this website are off-the-shelf, ready-made items. Our custom orders are dealt with here.
How is embroidery costed?
Embroidered branding on clothing is costed per the number of stitches used to create the design, and can consist of up to six different colours.
The more dense and larger the embroidery, the more expensive the design will be.
The number of colours does not affect the embroidery price.
Is there a setup cost for embroidery?
The setup cost for an embroidery design is a once-off expense. Should there be an alteration at a later stage, only a small editing cost applies.
Cotton or polycotton fabric?
Cotton is natural and thus popular, but associated with colour-fading – especially when exposed to perspiration and sun.
We thus cannot guarantee the colourfastness of cotton garments, and recommend the more durable and cost-effective polycotton garments for service staff uniforms.
What is the best fabric for lodge service and housekeeping staff uniforms?
The choice of fabric is important, as workwear needs to be durable, while looking good all day.
For tops we offer 160 gm polycotton for warmer climates, and the thicker 200 gm polycotton twill for more moderate climates.
Is African Tusk Clothing BEE registered?
African Tusk Clothing is not BEE registered, but mentoring Afri Uniform & Chef, which has a Level 2 BEE rating.
Can items be returned / refunded?
Correctly ordered and delivered garments cannot be returned. Any faulty items will be refunded.
Helping You Choose
Fabric Qualities
Some of our garments are available in various fabric types. Your establishment's conditions and employees' task requirements will influence your fabric type choices.
View ProductsColourfast & Durable, Fabric Stability, Budget-Friendly, Wide Range of Colour Choices, Range of Fabric Weights for Tops & Bottoms
Durable (Needs Wash Care), Generally Cooler, Safer for Open Fire Use, Reacts with Perspiration & Sunshine (Can Fade)
Easy Care, Light, Cool, Durable, Colourfast, Anti-Wicking
Easy Care (Wash & Wear), Colourfast, Durable, Wide Colour Choice
Warm, Breathable, Comfortable, Anti-Pill, Versatile